A device may hold part of the answer
Messages, files and other digital records can be important in a commercial dispute, suspected fraud or private matter. PDC offers digital forensic enquiries involving phones, computers, tablets and other storage devices. The task is to identify relevant material, understand its context and explain the limitations of what can be recovered or interpreted.
Before an examination is considered, the authority to access and analyse the device or data must be established. Having physical possession of an item does not automatically settle that question. Tell us who owns it, who uses it and whether a solicitor, employer or other authorised party is directing the enquiry.
Set the question before examining the data
A useful instruction specifies the issue, relevant period and types of information that may matter. A narrow, well-defined question often produces a more useful report than a request to retrieve everything. It also helps avoid unnecessary exposure of unrelated personal or business material.
- Which event, communication or disputed account needs clarification?
- What devices or data sources are available and who controls them?
- What relevant dates and known documents can guide the examination?
- Has the device already been changed, repaired, reset or examined?
What to do before handing over a device
Avoid experimenting with recovery software, deleting files or changing settings in an attempt to investigate the issue yourself. Such actions may alter useful data. Record the device's current condition and seek handling advice before taking further steps. Device-specific guidance matters, so do not assume that one instruction applies to every phone or computer.
For a business matter, coordinate with your legal and IT contacts so relevant material is preserved through an agreed process. In the first enquiry, describe the device and the concern; do not send passwords, an entire personal archive or unrelated confidential files.
Recovery is a possibility, not a promise
The available result depends on the device, its condition, encryption, settings, prior use and whether relevant data remains. Some deleted information may be recoverable; some may be permanently unavailable. A timestamp or account name may need context before it can be attributed to a particular person or event.
Agree the expected output and intended use at the outset. The report should describe the relevant findings, method and limitations in a form your advisers can assess. No examination can guarantee complete recovery or a particular legal outcome.
Questions you may have
Can you recover every deleted message?
No. Recovery depends on what remains accessible on the device or authorised data source. An assessment is needed before realistic expectations can be set.
Can I submit someone else's phone?
The right to access and examine it must be established first. Explain the ownership, use and authority involved; do not access an account or device without appropriate permission.
Is data recovery the same as an evidential examination?
Not necessarily. Recovering files for personal use and documenting findings for a disputed matter have different needs. Explain the intended use before agreeing the service.