Client access

Your matter. Your point of contact.

For reports, documents and updates about an existing instruction, contact your PDC investigator.

Continuity and discretion

Keep your instruction
clearly organised.

Use the contact arrangements agreed at the start of your matter. If you need a report, an update or help sharing a document, tell your investigator what you need and include your matter reference if you have one.

Reports & documents

Ask for the report or document you need and confirm who is authorised to receive it.

Progress & next steps

Refer to the agreed scope and milestones when asking for an update or discussing further work.

Sharing sensitive information

Agree a suitable transfer method with PDC before sending case documents or personal information.