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Our Help articles are categorised by service. Please select which category/service you would like to browse. You can also search the whole knowledgebase using the search field beside this text.

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 I can't communicate 'normally', is this a problem?
 No, we can arrange to contact you via e-mail or text message. If you can only speak to us at a specific time then please let us know or contact us via the call back form.
 What hours do you work?
 Our telephone lines are open from 9am to 9pm 7 days a week. We are available for surveillance services 24 hours a day, 7 days a week. There is no extra charge for unsociable hours. You can contact us via e-mail 24 hours a day or, if you feel the nee
 How soon can you start my investigation?
 We endeavour to start work on your case soon as you contact us and we have received your instructions, whether verbal or in writing.
 What are your payment terms and methods?
 We are happy to accept payments via Credit Card, Cheque, Bank Transfer, Paypal and other Online Payment methods. As a matter of discretion all payments, whether Credit Card, Cheque, Bank Transfer or Online Payment, will be made payable to Zookx Limite
 I've never done anything like this before - please help me!
 This is a common request. Most of our clients have never used a Private Detective agency before. We do our utmost to simplify the process of hiring a Private Detective without sacrificing the results. There is no need to worry when calling us for the f
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